24HR CRISIS LINE: 905-878-9785 | KIDSHELPPHONE: 1-800-668-6868

ROCK's virtual walk-in clinics are open.

ROCK’s walk-in clinics provide quick access to therapeutic intervention. They enable family members to speak with trained therapists at their chosen moments of need. The entire family or individual family members may call into the clinic without an appointment during virtual walk-in clinic hours.  

Walk-in clinics are offered Monday, Tuesdays, and Wednesdays from 12 - 3 p.m. You can call our Live Answer number at 289-266-0036 during these hours to be directly connected with a therapist.

What is offered at our walk-in clinics?

An opportunity to have a phone or virtual session with a trained therapist in your moment of need. There are now Mental Health Therapists, Behavioural Therapists, and Therapists for families with children, available at the virtual walk-in clinics. The clinics provide an immediate opportunity for therapeutic conversation and connection to other services if needed. For many, a single session is all that’s needed, but you can call more than once, the decision is yours.

Who can have a session?

Families with children from birth to 17 years of age.

Youth 12 years and older can call on their own and/or with support people. We encourage your entire family and/or important support people to attend the virtual therapy session with you.

What can you expect?

The focus for the therapy session is based on what the family members or person want from the conversation. We will focus on your needs and strengths and work hard with you to find solutions and to leave the session with a plan.

Download our walk-in clinic brochure, available in six languages:

Arabic
Chinese
English
French
Spanish
Urdu

Before attending one of our walk-in clinic services, please fill out a copy of the required registration forms:

Form for Parents & Guardians
Form for Child/ Youth
Form for Community Service Provider 
Form for Separating/Divorcing Parents/Caregivers

Services for children under 6 years old:

Parents can call the Intake Coordinator at 905-634-2347 ext. 1439 to book an appointment for an initial consultation.

Informed Consent for Service:

In order to make an informed decision about whether services are right for you/your child, you will be informed about the services for which you qualify, their known risks and benefits, alternatives you might consider and the waiting times that might be involved. This information is intended to help you make the best choices for you/your child... Read more

What if we are in crisis?

If you are having a Mental Health Emergency, please call the police (911) or go to your local Hospital

If your family/child is in a Crisis Situation and you live in the Halton Region, please contact our 24-Hour Mobile Crisis Services at 905-878-9785.