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{ Our Full Client Information Package }


Services at ROCK are private and confidential, although there are exceptions when we must, by law, release information. ROCK staff will review these limitations to confidentiality with you at the beginning of your work together.

These limitations include:

• We are required to contact child protection services, when we have concerns that a child or youth under the age of 16 has been or is at risk of being abused, either physically or sexually, emotionally maltreated or neglected. For youth aged 16 or 17, we may make a report where we have a reasonable suspicion that the youth may be in need of protection.
• When we have concern that a child or adult is at risk for serious self-harm, suicide or threatens the safety of others, we have a responsibility to involve emergency services (e.g. police or hospital services)
• Where ROCK has been court ordered to share information about a child’s service, we review and determine if we need to do so. Should we suspect that an older adult in a Long-Term Care or Retirement Home is being abused, neglected, or improperly treated, we are required by law to report our concerns to those who would ensure the person’s safety



Your file includes information you share with us such as your/your child’s date of birth, contact information, health history, record of your/your child’s visits to ROCK, contact notes, care/service plans, and written reports. The information you share in your session(s) is kept confidential in your/your child's file.

ROCK is required to limit access to a client file if it is believed that the information in the file might be harmful to someone or might place someone at risk of harm.

Use and Disclosure: Information Sharing

With your informed consent, we may collect and share your information with other persons and health providers outside ROCK that are needed to provide the best service to you and to ensure good continuity of care. ROCK requires your written or verbal consent before sharing or receiving personal health information, with other persons outside of this agency and would discuss this with you in advance; please refer to the limitations of confidentiality.

Selected data from ROCK’s client information system may be shared with program funders (Ministries, LHIN, Halton Region), partner programs, or organizations for: reporting, research purposes or to improve services. ROCK undertakes robust privacy reviews to ensure proper establishment of processes for electronic data sharing. We may use unidentified and aggregate data from evaluation questionnaires in publications or reports.

On occasion client files may be reviewed by a clinician's governing college or our accrediting body to ensure that appropriate processes are being followed in accordance with the standards and guidelines set out for professionals.

If you have concerns about the collection, use, or disclosure of your/your child's personal health information, please contact our privacy officer: privacy@rockonline.ca

You also have the right to file a privacy complaint with the Information Privacy Commissioner of Ontario. For more information visit ipc.on.ca