Caroline Families First is a collaboration between the Caroline Family Health Team, Burlington Family Health Team, local pediatricians and ROCK. The program uses an evidenced-based Wraparound model of care for families who are struggling with mental health needs. Referrals are made from physicians that are connected to the program and self-referrals from families who are connected to one of these physicians. The staff is made up of Care Coordinators and Caregiver Peer Support Providers, who work closely with each family to achieve their unique goals, build a team of supports, and connections to services in their community. A major goal is to increase overall wellness across the family as a whole unit. Families are expected to see program staff weekly to biweekly, and could include more than one meeting per week if required. The program also conducts Wraparound meetings focused on bringing the team of supports together to coordinate care. Group offerings are also available within the program from a peer support lens such as Coffee and Chat groups, and Wellness Recovery Action Plan, an 8-week series that focuses on caregiver wellness.

Halton Coordinated Service Planning (CSP) is part of the Ontario Complex Special Needs Strategy, ROCK is the Lead for CSP in the Halton Region.

CSP Supports:

  • Complex families who are involved with multiple services.
  • Children and youth with multiple and/or complex needs such as Mental health, Developmental and medical needs.
  • Coordinated Service Planners provide high level of seamless and family-centred care.
  • The Coordinated Service Planner is directly responsible for planning and coordinating child services, in collaboration with the family and other services and supports.

Referrals for this program are made through Access and System Navigation (ASN).

ROCK’S confidential Crisis Line is available 24/7: 905-878-9785 and provides immediate support for children and youth, their parents/caregivers, and community members. For more information visit here.

Here are a few things for you to know:

  1. You can call on your own or with your parent/caregiver.
  2. We keep things confidential – your friends won’t know about it unless you tell them.
  3. Services are free.

ROCK Early Years Services are facilitated by a multidisciplinary team dedicated to nurturing the holistic development of infants and children. This collaborative team approach involves working closely with parents and caregivers to provide comprehensive support tailored to the unique needs of each child. Key components of Early Years Services include: community outreach, brief therapy, assessment, treatment and collaborations with caregivers.

Family peer support is emotional and practical support between parents and caregivers who share a common experience. At ROCK, we believe this adds value to our programs and services because our peer support workers have similar lived experience and specialized training. ROCK offers peer support for both caregivers and youth, focusing on decreasing isolation and creating opportunities for building formal and informal supports, as well as connections with others. A Peer is someone with lived experience who is trained to support others by offering emotional and practical support through shared common experiences. A peer can be a caregiver that has experience raising a child or youth with mental health/behavioural challenges or a youth who has experienced mental health concerns themselves. Our peer-led offerings are embedded in a variety of programs within the agency, including wellness programming for both youth and caregivers and more.

ROCK’s Intensive Counselling Service (ICS) program provides arange of intervention and support services to high-need children/youth (aged 6-18) and their families. Families will typically receivetwo to four in-home sessions per week with a member of the ICSteam, for three to six months. Families are expected to participate insetting goals, strategies and treatment for themselves and their child.However, the ICS team will work with the family to actively problem solve around barriers to treatment or engagement. Primary programtherapeutic interventions include but not limited to: Emotion FocusedFamily Therapy (EFFT) and Dialectical Behavior Therapy (DBT).

Psychology Services at ROCK include consultation to internal and external service providers/supports as well as direct consultation to clients, families and caregivers. Psychological services also include direct assessment of clients ages 0-18 where assessment of mental health/social-emotional and/or behavioral concerns is believed to be necessary in order to inform treatment.

Therapy services at ROCK provide assessment and treatment to infants, children, youth and families from infancy to 17 years of age. Therapists collaborate with families to develop a coordinated care plan to meet their needs that will focus on understanding emotions and behavior, strengthening connections and family relationships, and skill development. Depending on the age of the child, therapy will involve parent, parent-child, or family sessions. Older youth may be seen individually with a focus on identifying and addressing challenging emotions, assessing for risk and safety planning. Clinicians specializing in infant and early childhood, work collaboratively with children and caregivers. Therapy is offered through virtual single sessions, and virtual or in-person brief (1-3 sessions) and longer-term therapy, which may be up to 12 sessions. Virtual single sessions provide quick access to a single therapeutic conversation that focuses on immediate issues happening now. For many, a single session is all that’s needed.  Therapy services may also be offered to groups of youth, parents, or families. This service is available to children and youth up to their 18th birthday, and their parents, caregivers, or service provider. Adolescents aged 12 to 17 years may access this service independently.

Here’s How to Get Started

Call our Access Line

For more information about ROCK’s services or to book an appointment, please call our Access Line at 289-266-0036 from Monday to Friday 9am to 5pm.


Chatting with Quinn

Chat with Quinn by navigating to the text box below from Monday to Friday 9am to 5pm.

We see children and their families for a wide range of reasons, including:

  • Children and youth experiencing anxiety, depression, or other mental health concerns, including the impact of COVID-19.
  • Strong feelings that are impacting behaviour at home, school, or in the community.
  • Parents/caregivers/guardians struggling with their child/youth behaviours.
  • Children, youth, and families experiencing significant challenges due to a change ,such as a new school, a new relationship, or a new community.
  • Challenges for children and youth that impact how they feel about themselves.
  • Issues for youth and/or their parents/caregivers relating to LGBTQ2S+, including gender identity and sexual orientation.
  • Relationship issues.
  • Youth experiencing difficulties at school or with parents.
  • Grief, loss, or the impact of trauma.