I’m Quinn, your virtual assistant

You’ll see me pop up as you’re browsing the site. If you have questions about anything you see, just send me a message. Check out some of my frequently asked questions and answers below.

Rockonline.ca - Quinn Virtual Assistant

Are you a robot?

Great question. I am run by an awesome team of trained ROCK staff who respond to your questions.

Can you provide therapy or crisis support?

I am not able to provide any therapeutic intervention, counselling, or crisis support via the online chat. However, I can help you get connected to therapists and counsellors at ROCK who can.

What do you do?

My job is to provide you with information about ROCK services and get you connected to our Crisis or Live Answer teams.

How do I talk to you?

As you’re browsing, you’ll notice a window pop up to start a chat. If you don’t, look for me in the bottom right hand corner of the website. I’m available to chat Monday through Friday from 9 a.m. – 5 p.m.