What is the ASN referral process?

Service Providers are able to make a referral using the electronic referral form and send to ASN in the following ways:

1. Fax 905-681-7477, “Attention ASN.”
2. Partner Portal (electronic submission) requires a username and password. If you do not have one, please contact cissupport@rockonline.ca to make a request.

If you have any questions or wish to discuss a referral, please contact the ASN team by calling our Access line 289-266-0036.  A list of Frequently Asked Questions regarding the Access and System Navigation process is included here for your reference.

Is the process different for Coordinated Service Planning (CSP)?

Yes. The steps are:

  1. Complete the ASN referral form.
  2. Complete an Action Plan from a Level 1 Service Coordination meeting and submit with the referral.

Additional information regarding the CSP Referral Process and eligibility criteria is available for your reference.

A sample template for a Service Coordination Action Plan is available for your reference.

What if I have questions before making a referral?

The ASN team can be reached at 289-266-0036. This line is live-answered Monday to Friday from 9 – 5 p.m. Please contact the team with any questions you might have, and they will be happy to assist you.