24HR CRISIS LINE: 905-878-9785 | KIDSHELPPHONE: 1-800-668-6868


To better support the care and services of clients receiving youth mental health services, Reach Out Centre for Kids (ROCK) is collaborating with participating organizations to provide a database (ROCK Database).

The ROCK Database is used by and between select youth mental health organizations for purposes of making referrals and collaborating on care in a timely and secure way.

Participating organizations include:

- Radius Child and Youth Services
- Bob Rumball Canadian School of Excellence for the Deaf – PAH! Program
- Woodview Mental Health and Autism Services
- Community Youth Programs
- Nelson Youth Services

The information to be held in the ROCK Database may include the following:

- Client Information - name, date of birth, address and contact information
- Information about programs and services received - program name, service provider name, appointment history, case notes, and other documentation

Clients may decide not to place their information in the ROCK database and will be provided with information about resources and services that do not require this data collection. Clients may withdraw their consent at any time and ROCK will cease to collect any further information in the database.

This website (rockonline.ca) will be updated to reflect the list of participating organizations, and to the purposes for and types of information being collected, used and disclosed by the participating organizations.

Please direct any questions or concerns to:

ROCK Privacy Officer

The Information and Privacy Commissioner of Ontario may be contacted at:

2 Bloor St. East, Suite 1400
Toronto, ON M4W 1A8
Tel: (416) 326-3333

{ Our Full Client Information Package }


In order to make an informed decision about whether services are right for you/your child, you will be informed about the services for which you qualify, their known risks and benefits, alternatives you might consider and the waiting times that might be involved. This information is intended to help you make the best choices for you/ your child. If you do not understand the information being provided by staff, please ask for clarification or for more information. It is our job to help you understand.

If you feel that you could benefit from external advice regarding treatment options, please feel free to get such advice (such as from an external health care provider, a lawyer or other advisor).

In addition to the decision about whether to obtain service at ROCK, there are other decision points as service proceeds. You and your family will have the opportunity to participate in the development of an individualized care plan that meets your child and family’s needs and preferences. Your child’s care plan will be reviewed on a regular basis, with your family’s input and the input of all those who participated in developing the plan. In each situation, informed consent is required in order to proceed. You have the right to say no to a proposed plan and to be made aware of possible alternatives.

When important decisions are made regarding the services that you/your child are/is receiving, you will be asked to sign a document which indicates that you have made an informed decision to participate in the care plan. Whenever significant changes are made to your child’s care plan, you will always be asked whether you agree to these changes. You can say yes or no every time.

Parent and Caregiver Involvement

We believe that to help a child we must work in partnership with parents/caregivers. You will be involved in setting goals for the work you do here and in decisions that are made about the services that you receive.

With separated/divorced parents, you will be asked to review and sign a letter to confirm your decision-making arrangement so we can better support your child.

Decision-Making Ability

When do children/youth make their own decisions?

ROCK’s practice is that youth 12 years of age and older have the legal right to private and confidential counselling. However, we review and encourage the involvement of parents/guardians whenever possible.

A child may make service decisions and/or privacy decisions if they are deemed “capable”. A “capable” child/youth can request and receive our services without a parent/guardian’s consent.

Where the youth is at-risk or is seeking live-in treatment, the involvement of parents/guardians is sought. 

Consent for Service - Family
Consent for Service - Individual

Are you going through a separation or divorce?

Many families go through the difficult process of separating and/or divorcing and this can have an impact on the mental health of your children. In some instances, families seek professionals to help their children understand and cope with changes in your family’s situation.

Before we begin services - Who needs to provide Consent for Services at ROCK?

There is a wide range of legal decision-making arrangements for your children and we respect that. Some of the families that we see have a written agreement that helps answer the question of who needs to give consent for their child to begin service.

Sign our “Letter of Consent for Your Child to Receive Services”

To help us understand if one or both parents need to provide consent for services for your child(ren), a signed Letter of Consent is necessary so that we are clear that both parents are in agreement that their child can receive service.

Please complete the Letter of Consent form to bring with you to your first appointment. 

Consent for Separating/Divorcing Parents/Caregivers