ROCK will respond to client concerns of any nature, in a timely and respectful manner. ROCK is also required by Accreditation standards to document and report any trends to the Board of Directors on an annual basis.
If you have a complaint about the services you’ve received at ROCK, the following process will take place:
If you feel your concern/complaint is still unresolved, you can contact:
Ombudsman of Ontario
ombudsman.on.ca | 1-800-263-1830
