ROCK provides a multi-disciplinary approach to the assessment and treatment of children, adolescents and families:
Walk-In Counselling Clinic
The clinic provides quick access to therapeutic intervention as it enables family members to see trained therapists at their chosen moments of need. The entire family or individual family members may come to the clinic without an appointment during walk-in clinic hours. Walk-in clinics serve as the ‘front door’ to access all services for children 6 and up at ROCK.
What is offered:
- An opportunity to see a trained therapist in your moment of need.
- Immediate opportunity for therapeutic conversation.
- Connection to other services if needed. For many a single session is all that’s needed, but you can come more than once. The decision is yours.
Who can attend:
- Families with children ages 0-17 years of age.
- Youth 12 years and older can come on their own and/or with support people.
- We encourage your entire family and/or important support people to attend the therapy session with you.
What can you expect:
- The focus for the therapy session is based on what the family members or person want from the conversation.
- We will focus on your needs and strengths.
- We will work hard with you to find solutions and to leave with a plan.
What if we are in crisis:
- If you are having a Mental Health Emergency call the police or go to your local hospital.
- If your family/ child is in a Crisis Situation and you live in the Halton Region, please contact our 24 Hour Mobile Crisis Services at (905) 878-9785.
The clinics are offered at five locations:
- Tuesdays in Oakville 12:00 to 8:00 pm. Last session 6:30 pm. Closed August 8th.
- Wednesdays in Burlington 12:00 to 8:00 pm. Last session 6:30 pm. Closed August 2nd.
- Wednesdays in Milton 12:00 to 8:00 pm. Last session 6:30 pm. Closed August 30th.
- Mondays in Georgetown 12:00 to 8:00 pm. Last session at 6:30 pm.
- Tuesdays in Acton 4:15 pm to 8:00 pm. Last session at 6:30pm.
Referral process for infants – 6 yrs of age:
Parents can call the Intake Coordinator at 905-634-2347, ext. 439 to book an appointment for an initial consultation or they may attend one of the walk in therapy clinics as listed above.
Prior to attending one of our walk-in clinic services, kindly fill out a copy of the required registration forms:
The therapist works with the family to help deal with the problems affecting them and their child. A team approach may be used.
The therapist works with the child or youth to explore problems and solutions.
Trauma Treatment Program
This is a three-stage program for caregivers and families of children aged 3 to 18 who have experienced trauma. This program is designed to help caregivers understand, cope with, and resolve the impact of trauma on their child and family.
Active Parenting Groups
The therapist works with groups of children or caregivers with similar needs to help them deal with specific challenges.
Children’s Anxiety Group
The Children’s Anxiety Group is a cognitive-behavioural group for children with, or at risk of, anxiety disorders. The goals of the group are to teach children to recognize emotional and physiological symptoms of anxiety and to learn to more accurately appraise anxious situations. The children also learn strategies (e.g., coping, self talk, relaxation) to help them manage their levels of anxiety.
Intensive Child and Family Service
This intensive child and family service is an in-home and/or in-community counselling and support program for children, youth, and their families where there is risk of family breakdown, harm, or loss of school placement.
Crisis Response Program
This program provides immediate outreach for children infant to 18 years of age, their caregivers, and community members. The Crisis Response telephone number will connect you to our 24-hour answering service. You will then be connected with a crisis counsellor as soon as possible.
A court assessment may be ordered under the Young Offenders Act to assist in the disposition of a case.
Psychological and Diagnostic Assessment
A psychological assessment is a comprehensive examination of many areas of an individual’s functioning. As such, it involves detailed interviewing of the person, his/her family and, when appropriate, others (e.g. teachers) in order to answer specific questions. Often the use of standardized psychological tests and naturalistic observations are also included to assist in fully understanding the person.
A referral for a psychological assessment can be made for a variety of reasons. At ROCK, an assessment is typically requested to help yourself and others understand your child’s specific strengths and weaknesses across a variety of areas and to then use this information to decide on the next step in your child’s treatment.
Behavioural Consultation and Intervention
Trained consultants work with parents/caregivers helping them understand the social, emotional, and developmental needs of children. Childcare and school age staff may confidentially contact a member of the CFOSP team to discuss specific difficulties that they may be experiencing. For children and youth up to age 12.
The community can inquire as to our residential treatment services for 12-15 directly by calling our Residential Clinical Supervisor at 905-847-0939.
Client Concern/Complaint Process
ROCK is obligated to respond to client concerns of any nature, in a timely and respectful manner. ROCK is also required by Accreditation standards to document and report any trends to the Board of Directors on an annual basis.
- Information regarding the process in which a client would engage regarding a concern or complaint is provided to clients at their initial visit.
- Should a client have a concern or complaint, they are encouraged to first discuss the issue with the individual service provider directly. The staff shall endeavour to resolve the situation. Staff shall notify the Manager of the concern/complaint. In situations where clients feel uncomfortable speaking directly to their service provider, they may contact the Manager directly.
- If the concern/complaint is not resolved in Step 2, the appropriate Manager shall become involved. At this point the Manager shall notify the Vice President of Clinical Services. The Manager will make contact with the client and if needed, offer to meet in person with the client.
- If the concern/complaint is still unresolved, the client can take their concern/complaint directly to the Vice President of Clinical Services for resolution. The VP of Clinical Services may arrange a meeting with the client and the Manager and other relevant parties to determine appropriate resolution to the problem.
- Following the meeting with the VP of Clinical Services, all unresolved concerns shall be referred to the CEO for review. A response will be provided within 10 working days.
- If the concern is still unresolved, the client may contact the Office of the Child and Family Advocate and/or Ministry of Children and Youth Services.