We believe that everyone receiving services at ROCK has certain rights and responsibilities. Your rights include the right to:
- Be informed of, know and understand your rights.
- Be treated with dignity, respect, honesty, and integrity.
- Be and feel safe.
- Receive safe, competent and effective services.
- Be treated fairly no matter your age, race, culture, ethnicity, sex, religion, gender identity, and/or sexual orientation.
- Be involved in decisions about the services you receive.
- To have a support person or advocate involved in your/your child’s service.
- Participate in assessment, treatment planning and the setting of treatment goals.
- Raise concerns about the quality of service.
- Inform your clinician of any complaints about your/your child’s services, and be responded to in a timely manner.
- Refuse service or refuse to have certain people involve in your service.
- Withdraw from services at any time without consequence.
- Review your child’s file with your/your child's clinician and be informed about how the information is used.
- Add information to the file that you may feel is important; and to request the correction of any factual errors in your/your child’s file.
- Have your personal health information kept private and confidential.
- To take part in or to refuse to take part in research.
- If you live in a ROCK residential program you have additional rights that are shared with you by our staff.
- Actively participating in the services and all meetings concerning your family;
- Informing your child’s clinician if you feel our service is not providing what you/your child needs;
- Attending scheduled appointments and notifying your/your child’s clinician if you are unable to attend and/or need to change an appointment.
- Respecting the privacy of others, including their right to confidentiality, when you are involved in group services.
- Treating ROCK staff, students and volunteers with respect, dignity and safety.